Terms And Conditions

These Terms & Conditions (“Terms”) govern your use of the Sorted Laundry website and your purchase or use of services provided by Sorted Laundry (“Sorted Laundry”, “we”, “us” or “our”).

By using our website, placing an order, booking a collection or delivery, purchasing a service or making a payment, you agree to these Terms.

If you do not agree with these Terms, please do not use our services.

1. Our services

Sorted Laundry provides laundry and garment-care services, which may include:

Wash, dry and fold;
Ironing;
Dry cleaning;
Collection and delivery; and
Subscription or recurring laundry services where offered.

Services, prices, turnaround times and availability may change from time to time.

The applicable price displayed or communicated to you at the time of your order will apply, subject to any applicable correction or cancellation rights.

2. Orders and bookings

Customers are responsible for providing accurate information when placing an order or booking a service.

This includes providing accurate:

Contact details;
Collection address;
Delivery address;
Garment/item information; and
Special instructions.

An order or booking is not necessarily confirmed until Sorted Laundry has accepted it or provided confirmation.

We may contact you if additional information is required before accepting an order.

3. Pricing and payment

All prices displayed on our website are in South African Rand (ZAR), unless stated otherwise.

Payment may be made through the payment methods made available by Sorted Laundry, including Ikhokha and PayFast where applicable.

A payment confirmation from a payment provider does not necessarily mean that an order has been accepted if Sorted Laundry is unable to provide the requested service.

Where an order cannot be fulfilled, Sorted Laundry will communicate with the customer and deal with any applicable refund in accordance with our Refund & Cancellation Policy.

4. Collection and delivery

Where collection and delivery are offered, the applicable collection and delivery arrangements, fees and service areas will be communicated to the customer.

Customers must ensure that someone is available to provide or receive laundry at the agreed collection or delivery time, unless another arrangement has been agreed with Sorted Laundry.

Delays may occur because of circumstances outside our reasonable control, including traffic, severe weather, operational disruptions, equipment failure or other unforeseen circumstances.

5. Turnaround times

Sorted Laundry may offer a standard turnaround time, including a 24-hour turnaround for eligible services.

Turnaround times may vary depending on:

The type of service;
The number and condition of items;
Special treatment requirements;
Collection and delivery arrangements;
Public holidays; and
Circumstances outside our reasonable control.

A stated turnaround time is not a guarantee where circumstances outside Sorted Laundry's reasonable control cause a delay.

6. Garment and item condition

Customers should inform Sorted Laundry of stains, delicate materials, previous damage, special care requirements or other relevant information before processing.

Customers acknowledge that certain stains, fabrics, dyes, embellishments, buttons, zips, prints, adhesives and other garment components may be affected during laundering or cleaning despite reasonable care.

We will use reasonable care in handling customer items.

We are not responsible for damage caused by:

Pre-existing damage or weakness;
Normal wear and tear;
Incorrect care labels or manufacturer instructions;
Items that require specialised treatment that was not disclosed;
Hidden defects;
Poor-quality dyes, prints, trims, adhesives or materials;
Items placed in pockets or attached to garments that are not suitable for laundering;
Shrinkage, colour bleeding or other inherent characteristics of the material; or
Information or instructions that the customer failed to provide.

7. Items left in pockets

Customers should check all pockets before handing garments to Sorted Laundry.

Sorted Laundry is not responsible for damage to garments, personal belongings or other items caused by objects left inside pockets.

Where we discover valuable or identifiable items, we will take reasonable steps to return them to the customer.

8. Valuable, fragile or unsuitable items

Customers should not submit cash, jewellery, electronics, documents, medication or other valuable personal property with laundry.

Sorted Laundry may refuse to process an item if we reasonably believe that processing it could cause damage to the item, our equipment, our employees or other customers' property.

9. Unclaimed laundry

Customers are responsible for collecting or accepting delivery of their completed laundry within the agreed period.

If laundry remains uncollected for an extended period, Sorted Laundry may contact the customer and may charge reasonable storage or handling costs where applicable.

We will make reasonable efforts to contact the customer before taking further action in relation to unclaimed items.

10. Customer responsibility

Customers must provide truthful and accurate information and must not use Sorted Laundry's website or services for unlawful purposes.

Customers are responsible for checking their order details and informing Sorted Laundry promptly if something is incorrect.

11. Subscriptions

Where Sorted Laundry offers subscription plans:

The subscription price and included services will be communicated before purchase;
The customer authorises the applicable recurring payment where recurring billing is selected;
Subscription benefits are subject to the limits and conditions of the selected plan;
Subscription services may not be transferred to another person unless Sorted Laundry agrees otherwise;
Cancellation and refund rights are governed by our Refund & Cancellation Policy; and
Sorted Laundry may change or discontinue a subscription plan, subject to applicable law and reasonable notice where appropriate.

12. Intellectual property

All content on the Sorted Laundry website, including our branding, logos, text, graphics, photographs and other materials, belongs to Sorted Laundry or is used with permission.

You may not reproduce, copy, modify, distribute or commercially exploit our content without our written permission, except where permitted by law.

13. Website availability

We endeavour to keep our website available and accurate, but we do not guarantee that the website will always be uninterrupted, error-free or available.

We may temporarily suspend or modify the website for maintenance, security, technical or operational reasons.

14. Third-party services

Our website may use third-party services, including payment processors and software platforms.

Third-party services may have their own terms and privacy policies. Customers are responsible for reviewing those terms where applicable.

15. Limitation of liability

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited under South African law.

Subject to applicable law, Sorted Laundry will not be liable for indirect or consequential loss arising from circumstances outside our reasonable control.

Nothing in these Terms removes any rights a consumer may have under applicable South African consumer-protection legislation.

16. Consumer rights

Nothing in these Terms is intended to limit rights that cannot legally be excluded under applicable South African law, including rights that may apply under the Consumer Protection Act 68 of 2008.

17. Changes to these Terms

We may update these Terms from time to time.

The latest version will be published on our website with an updated effective date.

Your continued use of our services after an updated version becomes effective constitutes acceptance of the updated Terms to the extent permitted by law.