Privacy Policy
Sorted Laundry (“Sorted Laundry”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information in accordance with applicable South African data-protection laws, including the Protection of Personal Information Act 4 of 2013 (“POPIA”).
This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and your rights regarding your personal information.
Personal Information We Collect
Depending on the services you use, we may collect:
- Your name and surname;
- Telephone/mobile number;
- Email address;
- Physical or delivery address;
- Collection and delivery details;
- Order and service information;
- Payment and transaction information;
- Account or booking information;
- Communications between you and Sorted Laundry;
- Information you voluntarily provide when contacting us or using our website.
We do not require you to provide personal information that is not reasonably necessary for the service you request.
How We Collect Your Information
We may collect personal information when you:
- Create an account or make a booking;
- Request a collection or delivery;
- Place an order;
- Make a payment;
- Contact us;
- Subscribe to a service or subscription plan;
- Complete a form on our website;
- Communicate with us by telephone, email, messaging or other channels; or
- Otherwise interact with Sorted Laundry.
Why we use your information
We may use your personal information to:
- Process and manage your laundry orders;
- Arrange collections and deliveries;
- Communicate with you about your order;
- Process payments and refunds;
- Manage subscriptions and recurring services where applicable;
- Provide customer support;
- Send service-related communications;
- Maintain records of transactions and orders;
- Improve our services and website;
- Prevent fraud, misuse or unlawful activity;
- Comply with legal, accounting, tax and regulatory obligations; and
- Protect the rights, property and safety of Sorted Laundry, our customers and other persons.
Payments
Payments made through our website may be processed by third-party payment service providers, including Ikhokha and Payfast.
When you make a payment, relevant information may be processed by the applicable payment provider in accordance with its own privacy policy and terms.
Sorted Laundry does not intentionally collect or store your complete card number, card security code or online banking credentials.
Sharing Your Information
We may share relevant personal information with trusted service providers where reasonably necessary to operate our business.
These may include:
- Payment processors;
- Website and software providers;
- Laundry/order management platforms;
- Delivery or collection service providers;
- Professional advisers, accountants or auditors;
- IT and technical service providers; and
- Government, regulatory or law-enforcement authorities where required or permitted by law.
We do not sell your personal information to third parties.
We only disclose personal information where there is a legitimate business, contractual or legal reason to do so.
Protection Of Your Information
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide our services, maintain appropriate business records, resolve disputes, prevent fraud, and comply with applicable legal and regulatory requirements.
Your Rights
Subject to applicable law, you may have the right to:
- Ask what personal information we hold about you;
- Request access to your personal information;
- Request correction or updating of inaccurate information;
- Request deletion of personal information where legally permissible;
- Object to certain processing of your personal information;
- Withdraw consent where processing is based on consent; and
- Lodge a complaint concerning the handling of your personal information.
To exercise a privacy related right, please contact Sorted Laundry through the contact details provided on our website.
We may need to verify your identity before processing certain requests.
Direct Marketing
Where required by law, we will obtain the appropriate consent before sending direct marketing communications.
You may unsubscribe from marketing communications at any time using the unsubscribe mechanism provided or by contacting us.
Service related communications, such as booking confirmations, collection information, payment confirmations and important account notifications, may still be sent where necessary to provide the service you requested.
Cookies And Website Technologies
Our website and third-party services may use cookies or similar technologies to operate the website, remember preferences, analyse website usage, improve functionality and support security.
You may be able to control cookies through your browser settings.
Third - Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.
You should review the privacy policies of third-party services before providing them with personal information.
Changes To This Private Policy
We may update this Privacy Policy from time to time to reflect changes to our business, technology, services or legal requirements.
Contact Us
If you have questions about this Privacy Policy or how Sorted Laundry handles your personal information, please contact us using the contact details provided on our website. We will endeavour to respond to privacy-related requests within a reasonable period